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Error
message "We cannot complete your call now.
Please try again later"?
1. Please verify that you are
using our latest software version (5.2.3).
In order to do that, please select 'He lp'-'About this
Application'
from your Dialer. If you are using an earlier version
please
upgrade your dialer by going Here
2. If you are using Operating
System Windows XP, please make sure to
install a patch (which should be included in "Service
Pack 1"
but we recommend to reinstall it). The patch can be downloaded
Here
STEP 1:
If you have or had MSN Messenger
version 6.0 installed on your
system, please follow the instructions below. If you have
already
removed MSN Messenger version 6.0, please proceed to step
'C'. If you have never had this version installed please
proceed to step 2.
A) Uninstall PC Phone:
- Click the 'Start' button
- Go to 'Settings/Control Panel' and click 'Add/Remove
Programs'
- Click 'PC Phone' to uninstall
B) Uninstall MSN Messenger
6.0:
- Click the 'Start' button
- Go to 'Settings/Control Panel' and click 'Add/Remove
Programs'
- Click 'MSN Messenger 6.0' to uninstall
C) Delete DLL file:
For Windows XP/2000/NT/ME users:
- Click 'Start' and then 'Search'
- Select 'For Files or Folders'
- Search for and delete all the appearances of the following
files:
RTCDLL.dll
RTCRTP.dll
RTCRES.dll
For Windows 98 users:
- Click 'Start' and then 'Run'
- Type in regsvr32 -u "c:\Windows\System\RTCDLL.DLL"
- Click 'Start' and then 'Run'
- Type in regsvr32 -u "c:\Windows\System\RTCRTP.DLL"
- Go to folder c:\Windows\System and delete the following
files:
RTCDLL.DLL
RTCRTP.DLL
RTCRES.DLL
D) Reboot your computer
E) Download and Reinstall your MSN6
* Make a test call with PC Phone to check if the
problem was resolved. If the issue is not resolved
please proceed to step 2.
STEP 2:
Please click on 'Account' at
the top of the dialer,
choose 'Preferences' and then 'Advanced'.
On the bottom, right-hand corner of the window
that opens there is a section named 'Bandwidth'.
Choose the option 'My connection speed is:'
and then choose '128 Kb ps or more'.
Log out of the PC Phone and log back in,
in order to activate the changes.
* Make a test call with PC
Phone to check if the
problem was resolved. If the issue is not resolved
please proceed to step 3.
STEP 3:
Please click on 'Account' at
the top of the dialer,
choose 'Preferences' and then 'Advanced'.
On the top, left-hand corner of the window that
opens there is a section called 'Firewall'.
Please run the 'Quick Test' and ensure that the
open ports range found by the test is inserted in
to the proper fields. Log out of the PC Phone
and log back in, in order for the changes to take affect.
* Make a test call with PC
Phone to check if
the problem was resolved. If the issue is not
resolved please proceed to step 4.
STEP 4:
It is possible that you are
being blocked from
using VoIP services. We recommend you contact
your Internet Service Provider for assistance in
having the UDP and TCP Ports 5060 or 5723 activated.
* Make a test call with PC
Phone to check if the
problem was resolved. If the issue is not resolved
please proceed to step 5.
STEP 5:
If you are still unable to
use the PC Phone software,
please contact Customer Care by selecting
'Contact Customer Care from the Navigation
Bar on your screen. Please
include that you have
followed this procedure and we will send you
a previous version of our dialer.
Please let us know if you continue
to experience difficulties.
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I
have received the error message
"A dialer configuration error has occurred".
We apologize for the difficulties you have
experienced with our PC Phone; The error
message you are receiving 'Dialer Configuration
Error has occurred' indicates a conflict with your 'Administrator'.
We have created for you a new
version of our dialer,
which will resolve the problem that you are experiencing.
Please follow the steps below
in order to resolve this error;
the full instructions are listed below:
1.Uninstall your current dialer
version.
2.Reinstall the newer version.
STEP 1: UNINSTALLING PCPHONE
1) Click the 'Start' button
2) Go to 'Settings/Control Panel' and click 'Add/Remove
Programs'
3) Click 'PC Phone' to uninstall
4) You will see three options, please select 'Custom'
uninstall method
5) Select all components and click 'Next'
6) Repeat these steps in order to complete the uninstall
process
7) Click 'Finish'
* Please note that this uninstall
method will delete all
PC-to-Phone files on your system, including the phonebook.
If you would like to backup your phonebook items please
follow the link for Full Instructions!
Sound
Issues
If you are having difficulty hearing the person you are
calling or they cannot hear you, please follow the
recommendations below:
1. Firstly we recommend that
you adjust the settings on your
PC-to-Phone by simply sliding the levers next to the
speaker and microphone icons.
2. A high quality full duplex
sound card, being sure that
you are using the latest drivers.
(Refer to your Sound Card manufacturer)
3. Please ensure the Operating
System Sound Control
Settings are not muted, if the speaker setting is muted
you will have no incoming sound and if the microphone
is muted the called party will not hear you.
To Adjust your Operating System
Sound Controls-
Please follow the instructions below:
a. Go to the Start menu
Select 'Settings' and then 'Control Panel'
Choose either 'Sounds and Multimedia' or on
Windows 95 and 98 Choose 'Multimedia'.
Select 'Audio'
Under 'Playback' choose 'Volume'
Check that the Microphone Volume is NOT muted.
(If you do not see Microphone Volume click on 'Options'
and then 'Properties' and select ‘Mic Volume’
from the list).
b. Go back to the Playback
menu and choose 'Advanced'.
Select 'Performance'
Make sure the settings are set to high (full acceleration).
c. You can now perform the
same tests for the 'Recording Settings'.
Under 'Recording' select 'Volume'
Check that the Microphone Volume Balance
is marked as selected.
If you do not see ‘Mic Volume’ click on 'Options'
and then
'Properties' and then select Mic Volume Setting from the
list).
d. Go back to the Recording
menu and choose 'Advanced'.
Choose 'Performance'
Make sure the settings are set to high (full acceleration).
4. Dialer 5.2 incorporates
a 'Audio Tuning Wizard' the
Wizard tests your microphone and speaker are
compatible with the vip-pc-to-phone PC-to-Phone.
Please be sure to select the proper microphone
and speaker devices and if you are using a head set,
hand set or USB device please use that device
when performing the test. You can select the
'Audio Tuning Wizard' from 'Tools' on your Dialer.
Please complete all steps
in order to maximize your sound potential.
Please be advised that satellite
connections and Internet
speed lower than 56 Kps can contribute to voice quality.
If you are operating the software with a 56kps connection,
We recommend tailoring your calling around peak Internet
use as this will improve your sound quality.
As with dial up connections
the data stream cannot be
kept at a 'fixed' and constant level your VoIP service
will
not be able to maintain the quality level that you can
expect from broadband connections.
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One
Way Voice
We apologize for the one way sound problems you have experienced
using our software.
Before we try to trouble shoot
this problem, please ensure that you are indeed using
Dialer 5.2 by selecting 'Help'-'About this Application'
from your Dialer.
If you continue to experience
one way sound please proceed.
1. If you are experiencing
one-way sound to ALL destinations please proceed to step
4
2. If you are experiencing
one-way sound only to specific telephone numbers, as opposed
to all destinations please email Customer Care the following
information.
a.Your Account Number
b.The Country that you are Calling from
c.The Number/s that you are experiencing one way voice
to.
d.Is it that the Called Party not be heard, or you cannot
hear the person that you are calling?
3.Please send us your 'Configuration
Information' you can send this information directly from
your Dialer. 'Help'-'Check My Configuration'-Send Now'
As you have sent your information to Customer Care, stop
now and wait for further instructions from Customer Care.
4. Please follow the steps
below to determine the cause of this malfunction. We have
made a minor change to your account, which we believe
will resolve the problem that you are experiencing, if
however you are still experiencing one-way voice please
follow the instructions as outlined below;
5.Please run the 'Connection
Wizard',which you can find under 'Tools' on your Dialer.
6.If you run the 'Connection
Wizard 'and you HAVE NOT received any of the following
messages 'Firewall Found' or 'No Open Ports Found' Please
email the information to Customer Care as outlined in
steps 2 and 3.
7. If you run the 'Connection
Wizard'and you HAVE received any of the following messages
'Firewall Found'or 'No Open Ports Found'or failed 'The
Audio Wizard' Please follow the instructions according
the test results:
FIREWALL NAT TEST; The Firewall/NAT
Test, detects whether you are operating your system from
behind a Firewall or NAT.Possible Detection- 'Firewall
Found'
8.If you see 'Firewall Found'
and you have installed a personal Firewall or are operating
from behind a NAT, you will need to manually configure
your Firewall to open 10 consecutive UDP ports and trust
the following IP's
213.137.64.0 (subnet mask-
255.255.224.0)
208.170.168.0 (subnet mask- 255.255.248.0)
9.If you receive the result
'Firewall Found' and you HAVE NOT installed a personal
Firewall or NAT. It means that your Internet Provider
is blocking you from using our service. You will need
to contact your Internet Provider for assistance in activating
10 consecutive UDP ports opened.
10. Once you have located and
configured 10 available ports, you will need to manually
define the PC to Phone port range. Please proceed to step
13.
PORT TEST-The Port Test identifies
10 available consecutive UDP ports .Possible Detection'
No Open Ports Found'
11.If you receive 'No Open
Ports'in the results column and you ARE operating behind
a Firewall, you will need to complete instructions and
as outlined in step 8.
12.If you receive 'No Open
Ports'in the results column and you ARE NOT operating
from behind a Firewall. It means that your Internet Provider
is blocking you from using our service. You will need
to contact your Internet Provider for assistance in having
10 consecutive ports opened.
13.Once you have opened 10
consecutive ports, you will need to manually define the
port range. You can do this directly from your Dialer
by selecting 'Ac count'-'Preferences'-'Advanced'
a)You can elect to run the 'Quick Test ''Full Test 'or
manually insert a known open range of ports.
b)Once you have located the necessary ports please return
to Step 5 to rerun the 'Connection Wizard'.
c)Please make a test call.
AUDIO TEST- Tests your Microphone
and Speakers for sound, please ensure to run the COMPLETE
Audio Tuning Wizard.
Please be sure to select the
proper microphone and speaker devices and if you are using
a head set, hand set or USB device please use that device
when performing the test.
12.If you fail the 'Audio Test'please
check your Operating System's Audio Configurations.
a)Click on the Start Menu and select Settings|Control
Panel|Sounds and Multimedia (for Windows 98 choose 'Multimedia').
On the 'Audio' tab select 'Volume' for each of the preferred
device.
b)If you do not see the microphone or speaker sound controls,
select Options and then Properties and ensure the selection.
c)If you unmute or raise the volume in any of the categories
you will need to rerun the Audio Tuning Wizard.
d)If you have made any changes to your Audio Configuration,
please return to Step 5 to rerun the 'Connection Wizard'.
13. If you do not pass the
Audio Tuning Wizard please contact Customer Care with
the subject 'Audio Tuning Wizard-Failure'
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Connection
Wizard Signal Test Failure
If you see 'No Response from
Network' in the results column of the 'Signal Test' this
indicates that you are being blocked from using VoIP services.
Please contact your Internet Provider for assistance in
having the UDP and TCP Ports 5060 or Port 5723 activated.
Please follow this procedure:
1. If you have a Router or a Firewall, please
check the following demands for working with our network:
You will first need to manually configure your Firewall
in order to enable PC-to-Phone to function properly.
2. Please configure your firewall to open 10 consecutive
UDP and TCP ports within the range of 16000-65000.
3. Please ensure that either port 5060 or 5723 is available.
4. Next, please also configure your firewall to trust
the following IP ranges:
213.137.64.0 - 213.137.95.255
208.170.168.0 - 210.170.183.255
Please contact your Firewall manufacturer for further
instructions for opening ports and trusting IPs.
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Windows
XP Firewall
If you are using Windows XP and you are using the XP built
in Firewall, please follow the instructions below:
Should you chose to disable
the firewall please follow the steps below:
1. Open 'Network Connections'(click
'Start', go to 'Setting', click 'Control Panel' and then
'Network Connections')
2. Right-click on the 'Dial-up',
'LAN' or High-Speed Internet Connection that you have
protected, select 'Preferences'.
3. On the 'Advanced' tab, under
'Internet Connection Firewall' clear the 'Protect my computer
and network by limiting or preventing access to this computer
from the Internet' check box. This disables the firewall,
on your computer.
If you chose to manually configure
the Firewall to open specific Ports, you will need to
open 10 consecutive UDP and TCP ports and trust the following
IP's.
213.137.64.0 (subnet mask-
255.255.224.0)
208.170.168.0 (subnet mask- 255.255.248.0)
Once you have opened 10 consecutive
ports, you will need to manually define the port range
you opened on PC Phone. You can do this directly from
your Dialer by selecting
'Account'-'Preferences'-'Advanced'
You can select to run the 'Quick Test' or manually insert
a known open range of ports.
Once you have located and defined
the necessary ports please rerun the 'Connection Wizard'
(v5.2) or 'Network Test' (v5.1) found under 'Tools' on
your Dialer.
For more information and instruction
on how to make the above changes, please refer to your
Windows XP manual.
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Echo
problem
An echo can be caused by sound going from
the speakers into the microphone, back out the
speakers and back into the microphone.
The following suggestions may
remedy the problem:
1.If your Sound Card has Mixing
Capabilities, try adjusting the Windows Volume Control.
If "Mixed input balance" is checked, you may
hear an echo even with a headset. Try to uncheck the item
and see if the echo disappears.
2.If you are using a Microphone
try a headset, handset or USB telephony device or use
a direct phone jack.
3.If you are using a microphone
and speakers, try holding the microphone away from the
speakers to avoid having the sound from your speakers
re circulate into your microphone and lower the volume
on your speakers.
4.If the 'Audio Wizard'found
under 'Tools'on your Dialer, detects that your sound card
supports 'Acoustic Echo cancellation'please activate this
option. As this will reduce the echo that you are hearing
when placing calls. Please note that this may cause uneven
sound.
5.If you are using a split
line or extension cord between your phone jack and computer
try using a direct connection.
Please be advised that satellite
connections and Internet speed lower than 56 Kps can contribute
to voice quality.
As with dial up connections
the data stream cannot be kept at a 'fixed' and constant
level your VoIP service will not be able to maintain the
quality level that you can expect from broadband connections.
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Cannot
retrieve user information
You are receiving this error because your computer is
not reaching our network and we therefore cannot recognize
your log in information. Please speak to your ISP or System
Administrator and tell them that you are trying to reach
ASP pages for the address dialer.deltathree.com
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MSN
Messenger Version 6
We have recently discovered
that the installation of MSN Messenger 6.0 causes multiple
problems for PC-to-Phone users on Windows NT/98/2000/ME.
From our investigation, this
application adds/changes files on your Operating System.
Uninstalling this version of MSN Messenger will not restore
those files to their previous condition.
We would like to offer you
a NEW version that was designed to resolve a conflict
between MSN Messenger 6.0 and previous versions of PC-to-Phone.
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"Account
was temporarily blocked"
The reason you can no longer make calls using your vip-pc-to-phone
account is because your account has no funds in the account
balance.
To continue to use the service,
please add funds to your account.
Test
Sound Card
Win 3.x: From Program Manager, open Accessories then Sound
Recorder
Twice)
2. On the first sound recorder,
click on File, then Open.
In Win95/98&NT: Browse
to the Windows folder, open the Media folder and then
select the "The Microsoft Sound.wav" or
other .wav file.
In Win3.x: Select one of the
Windows pre-installed files such as chimes.wav, chord.wav
or ding.wav.
3. Once you have opened the
sound wave file, go to the second Sound Recorder and click
on the Record button (the last
button on the right).
4. When it starts recording,
go back to the first sound recorder and click on the Play
button (the button in the
middle).
5. If you hit the play button,
and it gives you an error message like "Another application
is playing audio" or "Device
in use" then yoursoundcard is half-duplex.
If you can play a wave file
and record it from the other sound recorder simultaneously,
then you have a full-duplex sound card.
If the test indicates a half-duplex sound card check with
sound card manufacturer if there are updated drivers that
will enable the sound card that you have to work at full
duplex.
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Signal
test failure
If you are using Windows XP,
please start the troubleshooting here. If not, proceed
to Step 1. The troubleshooting instructions are long and
you may prefer to print out these instructions for more
convenience.
WINDOWS XP USERS -
FOR SERVICE PACK 1:
If you are using Windows XP Operating System, please make
sure to install a patch (if you have Service Pack 1, the
patch should be installed; there is no need to install
the patch if you are using Service Pack 2).
Please be sure to uninstall PC-to-Phone
prior to installing the patch:
1) Click the 'Start' button
2) Go to 'Settings/Control Panel' and click 'Add/Remove
Programs'
3) Click 'PCPhone' to uninstall
4) Click 'Next until the uninstall process is finished
5) You may now install the patch that you have downloaded
If you continue to fail the signal test
after installing the patch, please follow the troubleshooting
steps below.
FOR SERVICE PACK 2:
1. On your computer, go to Start - Programs - Accessories
- System Tools - Security Center - Windows Firewall.
2. Choose the 'Exceptions' tab, and make sure you have
the PCPhone application on the list. If not, please click
on 'Add Program' and add the PCPhone application to the
list of allowed applications.
3. Choose the 'General’ tab, See that the firewall
is chosen to be 'On'. Under this sure option, make sure
that the sub-option of 'Don’t Allow Exceptions'
is unchecked.
If you continue to fail the signal test
after allowing firewall access to the PCPhone application,
please follow the troubleshooting steps below.
STEP 1 (Manual Bandwidth Selection):
Please click on 'Account' at the top of
the dialer, choose 'Preferences' and then 'Advanced'.
On the bottom, right-hand corner of the window that opens
there is a section named 'Bandwidth'. Choose the option
'My connection speed is :' and then choose '128Kbps or
more'.
Log out of the PC-to-Phone application and
log back in, so that the changes will take affect.
* Make a test call with PC-to-Phone to check
if the problem was resolved. If the issue is not yet resolved,
please continue to step 2.
STEP 2 (Firewall Enabling):
A. Please click on 'Account' at the top
of the dialer, choose 'Preferences' and then 'Advanced'.
Please run the 'Quick Test' and ensure that the open ports
range found by the test is inserted in to the proper fields.
Log out of the PC-to-Phone application and
log back in, so that the changes will take affect.
B. If you are using a Zone Alarm firewall,
there have been changes made to this application that
are causing this problem. To solve the problem, you will
have to trust a couple of IP ranges on the firewall. To
do so:
1. Open the Zone Alarm application.
2. On the left side of the page, choose the Firewall tab.
3. On the top right-hand side on the page, choose ‘Zones’.
4. On the bottom right-hand side of the page, choose Add,
and from the drop down, choose ‘IP range’.
5. A window will pop-up, here, from the Zone field, choose
‘trusted’ from the drop-down menu.
In the next fields, enter the following IP ranges. (You
will have to do this twice as there are 2 ranges that
must be trusted.)
213.137.64.0 – 213.137.95.255
208.170.168.0 – 208.170.183.255
.
* Make a test call with PC-to-Phone to check
if the problem was resolved. If the issue is not yet resolved,
please continue to step 3.
STEP 3 (ISP Blocking VoIP Services):
It is possible that you are being blocked from using VoIP
services. Please contact your ISP (Internet Service Provider)
for assistance in having UDP/TCP ports 5060 and/or 5723
opened.
* Once you have managed to open these ports
make a test call with PC-to-Phone to check if the problem
was resolved. If the issue is not yet resolved, please
continue to step 4.
STEP 4 (Additional Information)
We will need the following information from you for further
troubleshooting of this problem.
1. What type of internet connection do you use? What is
the connection speed?
2. Do you have a firewall installed? If so, what type
of firewall (what is the brand name)?
3. Since when are you unable to make calls?
4. Did the problem start immediately after you installed
new software or hardware on your computer?
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Enable
PC To Phone application at the Service Pack2 Firewall
1. On your computer, go to Start - Programs
- Accessories - System Tools - Security Center - Windows
Firewall.
2. Choose the 'Exceptions' tab, and make
sure you have the PCPhone application on the list. If
not, please click on 'Add Program' and add the PCPhone
application to the list of allowed applications.
3. Choose the 'General’ tab, See that
the firewall is chosen to be 'On'. Under this sure option,
make sure that the sub-option of 'Don’t Allow Exceptions'
is unchecked.
If you have disabled XP's built-in firewall and the problem
has not been resolved, you will need to make the above
changes (in STEP 1) and manually configure the firewall.
For further information and instruction on how to do that,
please refer to your Windows XP manual.
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TOP
How
to call another computer - PC To PC
1. From the PC-to-Phone dialer, select the
'Phone' menu.
2. Select 'Call Another Computer' or 'Call a SIP address'.
3. Insert the IP address of the computer or the SIP address
you wish to call.
4. Click on the 'Call' button
Linksys
PAP2 Features
Three-Way
Calling
Call
Waiting
Repeat Dial
Speed
Dial
Call
Forwarding
Caller
ID
Free
Voicemail
Voicemail
Notification
Do
not disturb
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Reseller
VOIP PC To Phone pin codes
Our accounts are structured from PINS and
COUPONS.
PINS - Are consisting from a UserID with 8 digits number
and Password with 4 digits number.
The PINS shelf life is 6 month from activation / 3 month
from first call / 3 month from
recharge.
COUPONS - Are consisting with 8 digits number. The COUPONS
shelf life is 1 year.
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Reseller
VOIP PC To Phone Bonuses and price plans
Bonuses and price plans
As know in the VOIP industry that bonuses or discount
are related to the volume of purchase, THE HIGHER TO BONUS
IS RELATED TO THE HIGH VOLUME. We have came up with a
flexible price plans that will suit the buyer.
From $500.00 to $2500.00 you receive a 40% bonus (Buy
$500.00 receive $700.00).
From $2500.00 and over receive 50% bonus (buy $2000.00
receive $3000.00).
Special price plans
Can be negotiated and it depends on the volume of purchase.
Wholesale price with a minimum of $7500.00 purchase.
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Reseller VOIP hardware
Hardware
---------------
We ship worldwide and support Dial
up devices,
ATA 186, Linksys PAP2,
4 port Boscom
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