Technical Support
Please submit all the details required bellow, in order to better assist you.
Name
Your Phone
Country
E-mail
The Subject
Detailed Description
Severity
--
1 Site down
2 Major business impact
3 Some business impact
4 No business impact
Additional Information,
Product
:
--
PC To Phone Dialer
PC To Phone dialer VPN
Linksys pap2
ATA 186
Boscom FXO
Other
Category
:
-----
Can not install dialer
Call Not Complete
Quality
Outbound Service
Incoming calls
Billing
Blocking
Configuration
Application problem
Other
Called Number :
Called Country :
UserID
(or none) :
Password
IP Address
(or none):
Behind NAT ? :
Yes
No
Type of NAT :
--
Type 1 - Full Cone
Type 2 - Restricted Cone
Type 3 - Port Restricted Cone
Type 4 - Symmetric
Non Symmetric
Network Connection
:
--
DSL
Cable connection 64kbps (or less)
Cable connection 128kbps (or more)
Modem 56Kbps (or less)
Modem 128Kbps (or more)
Dedicated 512Kbps line
Dedicated E1
Dedicated T1
Other
Network setting
--
N/A
Modem ->Router ->Device
Modem ->Hub/Swich ->Device
Modem ->Computer ->Device
Other
Upload speed :
Check here
( Use smart test )
Download speed :
Check here
( Use smart test )
Operating System
--
Windows 95
Windows 98
Windows Me
Windows 2000
Windows XP
Vista
